I’m an experienced Knowledge Manager/Analyst/Specialist looking for my next opportunity. In my time at Walmart, I created 4 complete knowledge bases from the ground up. I also maintained knowledge bases for the customer relations team and the public facing walmart.com/help.
I believe generative AI has its place in the knowledge management world and people like me are needed to ensure it has the correct information to pull from, tone, readability, and formatting. It’s a great tool, but there still needs to be a human to watch over it for now.